Frequently Asked Questions

I paid for the Printable Flashcards but have not received them yet. What do I do?
How do I access my free download?
Why Can't I Get the Screeners to Work?
How do I open the Flashcards on a Tablet or Smartphone?
How Do I Access a Teaching the Sound Book from a Tablet or Smartphone?
Do Your Apps Only Work on Apple Devices?
Where Do I Find Answers to My Questions in the Forums?
What Are You Going to Do With My Email Address?


I paid for the Printable Flashcards but have not received them yet. What do I do?


You should receive them via email within 5-10 minutes after you buy them.

The email(s) will contain a link to download the flashcards you bought and will be from an email address called Gumroad. They are the company I use to handle my transactions.

If it has been longer than that, please check your junk/spam email folder for an email from Gumroad.

Sometimes our emails end up in there, depending on how sensitive the internet firewall or email service is at your workplace.

After doing this, if you still can't find them, don't worry. Just contact me and I'll get your flashcards to you using another method.

Once you get the flashcards, you will need Adobe Reader to open and read/view it. It is a free software that you can download it here*NOTE: There is an option to also install McAfee Security Scan Plus with Adobe Reader. If you do not want to install McAfee, click and uncheck the box before clicking the "Install Now" button.


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How do I access my free download?


In order to access any of our downloadable content or materials you must have Adobe Reader installed on your computer. It is free software that let's you read and print PDF documents. Get it here.

*NOTE: There is an option to also install McAfee Security Scan Plus with Adobe Reader. If you do not want to install McAfee, click and uncheck the box before clicking the "Install Now" button.


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Why Can't I Get the Screeners to Work?


The screeners work best with the latest version(s) of Internet Explorer and/or Mozilla Firefox. If you don't have recent versions of these browsers...that could be why the screeners won't work.

  1. Check your browser(s) to see if you have the latest version of Internet Explorer and/or Mozilla Firefox.

    If you don't, download the latest version of Internet Explorer

    or download the latest version of Mozilla Firefox

  2. Another possible explanation why they might not be working is if you are trying to access them from a work or school computer.

    I have worked in a large school district and they had a really high internet filter that wouldn't let some (a lot of) information through sometimes.

    I apologize if this is the case because, it doesn't help much if you're trying to use them for students at school or in a private practice.

    If this is the problem my suggestions are...

    Speak with the IT people who are in charge of the firewall and see if they can add our site to a safe sites list or whatever they may call it.

    If someone you know has one of those portable Wi-fi hotspots (like the ones you can get through Verizon or T-Mobile), use the Wi-fi from that and a personal laptop or iPad.

    Try accessing it on a home computer using your personal internet (not a school or work computer).

  3. Download the latest version of Adobe Flash Player.

These are the questions I get asked most. The above 3 responses have cleared up people's problems 99.9% of the time because after giving them the suggestions I never heard back that they were having problems.

So I have assumed that no news is good news.


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How do I open the Flashcards on a Tablet or Smartphone?


You can open and use the Printable Flashcards on an iPhone or a iPad or other tablet or smartphone.

To view flashcards on an iPhone or iPad...

After you get the email and click the link, the printable will be displayed on your device.

When that happens, simply tap the screen and a bar will appear with the option to "Open in..." or "Open in iBooks" (see image below).

Once you open in iBooks (or another app) it saves the flashcards onto your device and you can use them anywhere you go without opening the link from the email.

To view flashcards on another type of Smartphone or Tablet...

Download the free Adobe Reader app your Android device. If you are using an android-based phone or tablet or another type of phone or tablet you can use the free Adobe reader app to view the flashcards with.

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How Do I Access a Teaching the Sound Book from a Tablet or Smartphone


All of our teaching the sound e-Books come as zipped files. In order to open and view them on a smartphone or tablet, you must download and use an app to unzip the file.

Once unzipped you will then be able to access the files.

For Apple/iOS devices here are 2 free apps that will unzip files...

iZip - Zip Unzip Unrar Tool

Zip Viewer - Archiver Manager

For Android devices here are 2 free apps that will unzip files...

AndroZip File Manager

WinZip Open Zip Files


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Do Your Apps Only Work on Apple Devices?


Yes, currently our apps only work on iPhone, iPod Touch (3rd generation and higher), and iPad.

Also, they don't run on Macs because in order to do this you must have the source code for the app, which we do not provide.

There is a workaround to do this if you want to attempt it.


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Where Do I Find Answers to My Questions in the Forums?


Follow the instructions below to find comments posted about your questions.

Visit the Q & A forum (<-- This link opens in new window)...

Scroll to the bottom, find your question, and click on it.

On the page that your questions is on...find the text link that says "Click here to read or post comments" and click on it.

If the text link says "Click here to post comments" then no comments have been posted.

*Note: You may also subscribe to receive emails when someone posts a comment, that way you don't have to check back all the time to see if people have commented.


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What Are You Going to Do With My Email Address?


We will use your email address to send you

  • fresh new therapy ideas

  • crazy helpful printable (PDF) handouts, guides, and materials

  • invites to special events like Speech Therapalooza & the ASHA Photo Scavenger Hunt

  • special deals on our apps and products

  • product and service reviews you may find useful for your child or the children you serve.

Our information will help you build better speech and language skills in your child or the children you serve.

We H-A-T-E SPAM as much as you do, and we will NEVER sell or spam your email address or any other information we receive from you without specifically implying it or obtaining your permission first.

You can unsubscribe at any time with one quick click in any of our emails.

If you have a question that is not covered (or not covered well enough) on this page, please contact us...or check our Q & A Forums.




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